Need Help? We're Here for You

Choose the support channel that works best for you
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Back Monday-Friday, 9am-6pm CET

We'll respond within 24 hours

Support Hours:Monday - Friday: 9:00 AM - 6:00 PM CETWeekend: Email only (response on Monday)
PLUS RAPIDE
Chat en direct

Disponible du lundi au vendredi, 9h–18h

Temps de réponse moyen : 2 minutes

Support par e-mail

contact@jimmi.fr

Réponse sous 24 heures

Envoyer un e-mail
Support téléphonique

06 13 91 82 29

Lundi au vendredi, 10h–17h

Appeler
Prendre rendez-vous

Planifier une consultation de 30 min

Idéal pour les questions détaillées

Planifier
URGENT
Signaler une fraude

fraud@jimmi.fr

Réponse sous 24 heures pour les cas urgents

Signaler
Centre d'aide

Parcourir la FAQ et les guides

Support en libre-service

Voir la FAQ
Ticket de support

Pour les demandes complexes

Processus de résolution suivi

Créer un ticket

Office Address

Jimmi SAS (Homies)

32 Rue de Paris
92100 Boulogne-Billancourt
France

We're primarily a digital-first company, but you can reach us at this address for official correspondence.

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Response Time Commitments

Within 2 hours

Urgent issues

Within 24 hours

General support

Within 7 days

Feature requests

Before You Contact Us

You might find your answer faster in our FAQ:

How do I create a tenant profile?

What documents do I need?

How does the matching algorithm work?

How do I report a suspicious listing?

How does electronic signature work?

What are your pricing and fees?

Visit FAQ Page

Still Have Questions?

We're committed to providing excellent support

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