Trust & Safety

Your security is our top priority

Security & Privacy

Your Information is Secure

We use bank-level encryption to protect your data:

  • SSL/TLS encryption for all connections
  • End-to-end encrypted document storage
  • Regular security audits
  • GDPR compliant (EU data protection)
  • ISO 27001 certified infrastructure
Your documents are:

  • Encrypted at rest and in transit

  • Only visible to landlords you apply to

  • Automatically deleted after 90 days of inactivity

  • Never sold to third parties

View Our Privacy Policy
Secure Payment Processing

All payments processed by Stripe:

  • PCI-DSS Level 1 certified
  • Your card details never stored on our servers
  • 3D Secure authentication
  • Refund protection

We never have access to your full card number.

Who We Verify and Why
For Tenants:
  • Government-issued ID verification
  • Employment and income verification
  • Reference checks (optional)
For Landlords:
  • Property ownership verification
  • ID verification
  • Business registration (for agencies)

Why? To protect both parties from fraud.

Fraud Prevention

Multi-Layer Fraud Detection
1. Automated Screening

  • AI detects suspicious profiles

  • Duplicate listings flagged

  • Fake document detection

2. Manual Review

  • Staff review all flagged accounts

  • Properties verified before going live

  • Suspicious activity investigated

3. User Reporting

  • Easy-to-use report button

  • 24-hour response to fraud reports

  • Zero tolerance policy

Red flags we watch for:

Requests for payment outside the platform

Too-good-to-be-true pricing

Landlords who rush you to decide

Requests for personal banking info

Stay Safe on Jimmi
For Tenants:
  • Always pay through the platform
  • Visit the property before signing
  • Verify the landlord's identity
  • Read the lease carefully
  • Report suspicious behavior
For Landlords:
  • Verify tenant employment and income
  • Check references
  • Use our electronic signature system
  • Document property condition
  • Report fake profiles
Never:
  • Send money via wire transfer
  • Pay deposits before seeing property
  • Share banking credentials
  • Agree to meet in private locations

If something feels wrong, trust your instincts and report it immediately.

Dispute Resolution

What If Something Goes Wrong?
Fair Dispute Process

If you have an issue:

1. Contact support immediately

2. We mediate between parties

3. Review evidence and platform history

4. Fair resolution within 5 business days

Common disputes we handle:
Deposit refund issues
Property condition disagreements
Lease cancellations
Payment disputes
Contact Support

Our Commitments to You

Verified Listings Guarantee

All properties verified before publication.

Identity Verification

Landlords and tenants identity-checked.

Secure Transactions

Payments protected by Stripe.

GDPR Compliance

Your data rights respected.

24/7 Support

Help available when you need it.

Transparent Process

No hidden fees or surprises.

Questions About Safety?

Our support team is here to help 24/7

Contact SupportVisit FAQ